Privacy Policy

Last Updated: May 10, 2026

1. Introduction

Dylan Wichmann AI Solutions ("DWAI", "we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website (dylanwichmannai.com) and use our services.

Company: Dylan Wichmann AI Solutions
Email: admin@dylanwichmannai.com
Location: Cape Town, South Africa
Effective Date: May 10, 2026

We comply with the Protection of Personal Information Act (POPIA) of South Africa and handle all personal data in accordance with applicable data protection laws.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name and email address
  • Phone number and company name
  • Service inquiries and project details
  • Digital product, checklist, and support inquiries
  • Digital product buyer name, email, order ID, purchase date, product version, delivery status, refund status, and support messages
  • Payment-route metadata needed for delivery, support, refunds, tax/accounting, and fraud prevention
  • Information you provide in consultation requests or inquiry forms

Usage Data

  • Pages visited on our website
  • Time spent on each page
  • Referral source (how you found us)
  • Device type and browser information

Technical Data

  • IP address
  • Device type and operating system
  • Browser type and version
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

  • Responding to your inquiries and providing service estimates
  • Delivering digital products, checklists, and purchase/support communications
  • Managing manual checkout requests, order confirmation, product delivery, refunds, and support boundaries
  • Delivering consulting services and AI system deployments
  • Supporting and troubleshooting your AI systems
  • Customizing our services to your needs

Communication

  • Sending service updates and support communications
  • Sharing relevant insights and industry news (with your permission)
  • Responding to feedback and support requests

Legal & Compliance

  • Complying with legal obligations
  • Enforcing our terms of service
  • Protecting against fraudulent or malicious activity

4. Data Protection & Security

We take data security seriously. We implement the following measures:

Do not send card numbers, bank details, passwords, API keys, private tokens, cookies, private keys, or 2FA codes by email, chat, checkout request, or support message. We do not intentionally collect credentials for digital products.

Encryption

  • HTTPS encryption in transit (all website communications)
  • Restricted access to sensitive business data we store for active work

Access Controls

  • Limited access to personal data (authorized personnel only)
  • Authentication and authentication protocols
  • Regular access reviews and logging

Storage Practices

  • Secure servers with firewall protection
  • Periodic security reviews appropriate to the services provided
  • Reasonable backup and retention practices for active client work

5. Data Retention Policy

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically:

  • Active clients: Retained during the engagement and for as long as needed for legal/tax compliance
  • Digital product buyers: Purchase/support records retained as needed for delivery, refunds, tax, and fraud prevention
  • Order/support/refund records: Retained as needed for delivery, support, accounting, refunds, legal compliance, and abuse prevention
  • Inquiry data: Retained for 12 months, then deleted unless you opt in for communications
  • Email subscribers: Retained until you unsubscribe

You can request deletion of your data at any time by emailing admin@dylanwichmannai.com. We will comply within 30 days, except where legal obligations require retention.

6. Your Rights Under POPIA

Under Section 51 of the Protection of Personal Information Act (POPIA), you have the right to:

Right to Access

Request a copy of all personal information we hold about you.

Right to Correction

Request that we correct inaccurate or incomplete information.

Right to Deletion

Request that we delete your personal information, subject to legal or contractual obligations.

Right to Object

Object to processing of your data for direct marketing or other purposes.

How to Exercise Your Rights

To exercise any of these rights, please contact us in writing:

Email: admin@dylanwichmannai.com
Subject Line: "Data Rights Request — [Your Name]"

We will respond to your request within 30 days. Please provide sufficient detail to identify the information you're requesting.

7. Third-Party Sharing

We do NOT sell, trade, or share your personal information with third parties for their marketing purposes.

We may share your information with:

  • Service providers: Hosting providers, email services, payment processors (as needed to deliver services)
  • Legal authorities: When required by law or to protect against fraud/security threats

All third parties are contractually bound to protect your data with standards equal to or exceeding our own.

8. Cookies & Tracking

Our website uses minimal cookies and tracking. Currently, we use:

  • Basic website functionality: We keep tracking minimal and do not run analytics by default
  • Third-party assets: The site may request externally hosted fonts and payment/product platforms may process data if used for checkout

You can disable cookies in your browser settings. This may limit some website functionality.

9. POPIA Compliance Statement

DWAI Solutions complies with the Protection of Personal Information Act (POPIA) of South Africa. We are committed to:

  • Processing personal information lawfully, fairly, and transparently
  • Collecting only necessary information for stated purposes
  • Securing personal information against unauthorized access
  • Respecting your rights under Section 51 of POPIA
  • Resolving data protection complaints promptly

For POPIA inquiries, contact us at: admin@dylanwichmannai.com

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date above
  • Sending you an email notification (if the change is significant)

Your continued use of our website and services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, your data, or our privacy practices, please contact us:

Dylan Wichmann AI Solutions
Email: admin@dylanwichmannai.com
Location: Cape Town, South Africa

We will respond to your inquiry within 7 business days.